AI assistant or chatbot? The difference that matters for a company
A chatbot answers. An AI assistant knows your company, works with your data and gets tasks done. Here is what changes.
When people talk about AI in a company, the first picture is often a chatbot on the website. Useful, sometimes. But an AI assistant built around your company is something else.
The chatbot answers
It follows a script, handles the questions it expects and gets stuck on everything else. It does not know your products, your customers or your management software.
The assistant works
An AI assistant is trained on your documents and connected to your tools. It can:
- find a piece of information across hundreds of internal documents;
- prepare the draft of a quote or an order;
- answer a customer with up-to-date data;
- hand over to a person anything that needs a decision.
Where to start
With the task your team repeats most often. If they do it every day, always the same way, an assistant can do it for them, or at least prepare the work.
Want to know which task to hand over first? That is exactly what we do in the Alvear Mapping.